heavywolf916
April 07, 2023
"Purchased 10TB lifetime cloud"
Th e service never worked. Not any type of file, not any browser. I have disputed my purchases and I hope I can get my money back.
AnnieWatson
March 20, 2023
"Ripoff"
Bought MS Office. Impossible to get a download. The "create" a necessary MS account was just impossible,
angryduck874
February 28, 2023
"BUYER BEWARE!!! Scam company and whatever you do don't…"
Scam company and whatever you do don't click on this site or purchase anything or give card information. You will get charged hundreds for nothing. Plus they stay free shipping and you will get charged close to $50 for that as well. They do not refund money even if you cancel order within 5 minutes of order that you accidentally put through. At best they will give you store credit which you will never ever want to do, especially with them.
beautifulfish356
February 13, 2023
"Terrible"
Ooof, I would NEVER buy anything from here again. My opinion is they do not vet their products and then when you alert them to the issue they attempt to say it is a technically issue for the manufacturer to handle. I bought a product that quickly realized, in my opinion, was a terrible product, SalesKingPin Copywriting Tool, but the primary reason I bought it, was to rewrite copy in “a click.” My opinion is this functionality plainly doesn’t exist in the platform. I noticed StackSocial within about an hour of my purchase. Keep in mind your invoice will say “Feel free to contact our friendly Customer Support Team.” Except I did NOT find them friendly or helpful, but immediately dismissive. Anyway, after several back and forth, emails they didn’t seem to care to stand by their customer but instead said it was a technical issue. So 1. I would recommend no ever purchase from Mashable/Stack Social. 2. I contested the credit card charge this morning. 3. I would have preferred IMO that that would have done the honorable thing in this situation, of taking the time to understand the customer concern, acknowledge the situation isn’t right, and take prompt corrective action to resolve. They did not. Also, beware that you are getting a Mashable offer, processed via StackSocial, for a third party product, it seems like a business model designed around plausible deniability in my opinion.
RamonaNeal
January 17, 2023
"Zero ability to perform customer service"
I bought a headset that clearly is not working. They want me to set up a zoom call with them to fix it. I told them no, I don't have the time or interest to do it (I would rather write this review warnign others). I bought a new one on amazon(which takes returns without a problem) and will throw out the broken one.(Not worth the time to complain to AMEX)
Hope this helps, I would avoid this site.
The fact that they can not handle a simple return makes it not worth dealing with them.
angrypeacock563
December 15, 2022
"Mac Microsoft Office would not load…"
Mac Microsoft Office would not load because the licenses had been used. We purchased 2 license packages (4 licenses) and tried to load each license on separate computers. None would work. I contacted mashable asking them for my money back. I provided proof that the licenses had been used. They wanted more information that I couldn’t provide since the licenses were no good. It was explained to me it was needed “for their records”. After approximately 26 days (and having to reopen the case since the problem wasn’t resolved; I went to my credit card companies and they resolved the matter in my favor.
Yolanda.Porter
December 09, 2022
"Microsoft Office Software"
I found upon installing the software, it wouldn't load on my computers do to the licenses had already been used. I purchased two licenses for two computers. I emailed Mashable and we emailed back and forth at least 26 days and they refused to refund my money. I got my credit card company involved and they got my purchase price refunded within a few days.
I feel that Microsoft was not in the wrong. I feel that Mashable was selling the same product to other buyers. I can't prove it. However, Mashable received screen shots proving my point. The customer service rep. Asked for more information that I couldn't provide because I couldn't get past the installation procedure. The additional information that was needed by Mashable was "for their records". See other reviews of this type. For example, the one from Ivan B. Dated September 28,2021.
I have no confidence in purchasing from this company.
freakcata00
November 17, 2022
"Update 12-1 Misleading offer"
I saw an offer on 11/11 to buy a $100 gift card via Restaurant.com for only $11.11 cents. When I received a redemption code I read the fine print. The gift card could only be used at certain well known restaurants to discount meals. Morale of the story. Offers that look too good are in fact bogus. I complained for several days demanding they issue a full refund to my credit card company. In fact I called my credit card company that same day and told them what happened. They said try and work it out first and then call them back. Mashable does not offer customer service phone support. Another good indication they are a scam company. I will now call my credit card company back today and hope they will issue me a credit. Also I forgot to add this.Mashable says all offers are final!
Update as of 11-18-Mashable finally relented and gave me a credit for the full amount and tax on my credit card.
bigzebra754
November 14, 2022
"I wish I had read TrustPilot before…"
I wish I had read TrustPilot before dealing with Mashable Shop. It is indeed a scam site. I bought a so called voucher for SpeechNow, it didn’t work.
I can’t even get an email to send to their support at address.
On NO ACCOUNT should you use this site.
tinybear829
October 05, 2022
"Bought a supposedly "Apple MagSafe…"
Bought a supposedly "Apple MagSafe Charger" from Mashable, and it's a fake. I was able to confirm this as I am not able to verify the firmware update number on the charger. Very disappointed and won't buy from them again.
redfrog736
September 24, 2022
"Return Shipping Ripoff"
I bought an Ipad that I decided to return. Per their website, I knew they would deduct shipping. They did. The shipping to me was $3.30. The return shipping via USPS was $76.51. When i inquired this is the line they gave me. "Return shipping costs are calculated based on the weight and dimensions of the product(s) being returned. This cost is automated by the system and is unable to be altered or edited. Sincerest apologies for any inconvenience or misunderstanding." Draw your own conclusion. Online ripoff?
DwayneBarrett
September 09, 2022
"They stole my money."
They stole my money. Purchased a Microsoft license, but the payment was "declined"- but I was still charged for it. So I have no order number or confirmation, and certainly no Microsoft license. Just money taken from my account. I'm seeing this has happened to other people too. This site is garbage.
Joshua.Spencer
September 09, 2022
"Took my money"
Tried to purchase a Microsoft Office license, it was "declined" but I was still charged. Apparently due to a influx of requests to their support (gee what a shock) it seems like there are delays on hearing back. So they basically just took my money. I have no order number, no confirmation, and certainly no product, just money taken out of my account. So until I get what I paid for, or a refund, I'm going to try and let as many people as possible know that it's possible you'll just get your money taken from this site.
Violet.Morrison
August 17, 2022
"They will sneak something into your cart that you didn’t want"
Bad reviews for a reason! They will sneak something into your cart that initially doesn’t cost anything so you may not even notice it, but then you’ll get charged for something later after for a “free” trial they signed you up for! If you risk doing business with them (which I recommend not doing), watch for the extras they’ve automatically signed you up for.
"Sneaky upsell — watch out for subscriptions you didn't think you were signing up for!"
They offer some legit courses/subscriptions, but when you check out, they will add on some bundle that you might not even notice (since the total at the time is correct). Then, a couple weeks later, a mystery charge will appear, and you have all sorts of services you didn't want or need.
